ph love Casino — Privacy Policy

ph love Casino ("ph love," "we," "us," "our") operates the online gaming platform accessible at ph-love.app. ph love is authorized to offer online gaming services to eligible players in the Philippines under applicable PAGCOR regulations. ph love acts as the data controller in respect of all personal data collected through the ph love platform.

This Privacy Policy applies to all personal data collected from players, prospective players, and visitors to the ph love platform, regardless of the device or method used to access it. It should be read together with ph love's Terms & Conditions and Responsible Gaming Policy.

If you have any questions about this Privacy Policy or how ph love handles your personal data, please contact our Data Protection Officer using the details provided in Section 14 of this Policy.

ph love collects the following categories of personal data from players and platform visitors:

ph love does not collect sensitive personal information as defined under the Philippine Data Privacy Act (such as health data, religious beliefs, or political affiliations) unless specifically required for responsible gaming purposes, in which case your explicit consent will be obtained.

ph love collects personal data through the following means:

• Direct collection: Data you provide when registering a ph love account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the ph love platform, including through cookies, web beacons, and server logs. See Section 7 for more detail on cookies.
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment confirmation data from GCash, PayMaya, BPI, BDO, Metrobank, and InstaPay.
• Regulatory sources: Self-exclusion lists and player protection data shared by PAGCOR or other authorized regulatory bodies.

ph love processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the ph love Terms & Conditions, including account management, game operation, and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine law, including PAGCOR regulatory requirements, anti-money laundering obligations under the AMLA, and tax reporting requirements.
• Legitimate interests: Processing necessary for ph love's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, including for marketing communications and certain analytics activities. You may withdraw consent at any time without affecting the lawfulness of prior processing.

ph love uses your personal data for the following purposes:

• Creating and managing your ph love account, including identity verification and age verification (21+ requirement).
• Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, and other supported payment methods.
• Providing access to ph love games, including slots, bingo, live tables, Ludo Quick, and Ocean Lord.
• Administering bonuses, promotions, and loyalty programs in accordance with applicable terms.
• Providing customer support through live chat and email channels.
• Monitoring gaming activity for responsible gaming purposes, including detecting signs of problem gambling and enforcing self-exclusion orders.
• Conducting anti-money laundering (AML) and counter- fraud (CTF) screening in compliance with Philippine law.
• Improving the ph love platform through analytics, A/B testing, and user experience research.
• Sending transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts.
• Sending promotional communications where you have opted in to receive them. You may opt out at any time.
• Complying with regulatory reporting obligations to PAGCOR and other competent Philippine authorities.
• Enforcing ph love's Terms & Conditions and protecting the rights, property, and safety of ph love, its players, and third parties.

ph love will not use your personal data for any purpose that is incompatible with the purposes described in this Privacy Policy without first obtaining your consent or establishing another lawful basis for the new processing activity.

ph love does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following circumstances and only to the extent necessary:

• Service providers: Third-party vendors who process data on ph love's behalf, including KYC and identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), cloud hosting providers, customer support platform operators, and analytics providers. All service providers are bound by data processing agreements that require them to protect your data and use it only for the purposes specified by ph love.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), and other competent Philippine government authorities, where disclosure is required by law or regulatory obligation.
• Law enforcement: Philippine law enforcement agencies where disclosure is required by a valid court order, subpoena, or other lawful process.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of ph love's assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.
• With your consent: To any third party where you have provided your explicit prior consent to the disclosure.

ph love uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the ph love website. We use the following types of cookies:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences such as language settings, game display options, and responsible gaming tool configurations.
• Analytics cookies: Collect aggregated, anonymized data about how players use the ph love platform, helping us identify areas for improvement. These are only set with your consent.
• Security cookies: Help detect and prevent fraudulent activity, bot access, and unauthorized account access attempts.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the ph love platform. ph love does not use third-party advertising cookies or cross-site tracking technologies for behavioral advertising purposes.

ph love retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your ph love account and for a minimum of five (5) years following account closure, in accordance with PAGCOR regulatory requirements and Philippine AML obligations.
• Financial transaction data: Retained for a minimum of five (5) years from the date of the transaction, consistent with AMLA requirements.
• Gaming activity data: Retained for a minimum of three (3) years from the date of the relevant gaming session.
• Customer support communications: Retained for two (2) years from the date of the last communication, unless the matter is subject to ongoing dispute or legal proceedings.
• Technical and usage data: Retained for up to twelve (12) months from collection, after which it is aggregated or anonymized.
• Self-exclusion records: Retained indefinitely to prevent circumvention of self-exclusion orders.

When personal data is no longer required for any lawful purpose, ph love will securely delete or anonymize it in accordance with our data disposal procedures.

ph love implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• TLS encryption for all data in transit between your device and ph love's servers.
• AES-256 encryption for sensitive data stored at rest, including financial data and identity documents.
• Multi-factor authentication requirements for ph love staff accessing player data systems.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Role-based access controls ensuring that staff can only access data necessary for their specific job functions.
• Comprehensive audit logging of all access to and modifications of player personal data.
• Regular staff training on data protection obligations and security best practices.

While ph love takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your ph love login credentials and for ensuring that your device is adequately secured. If you suspect that your account has been compromised, please contact ph love's customer support team immediately.

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by ph love:

To exercise any of your data protection rights, please contact ph love's Data Protection Officer using the details in Section 14. ph love will respond to all verified requests within fifteen (15) business days. We may need to verify your identity before processing your request to protect against unauthorized access to your data.

The ph love platform is strictly intended for individuals who are at least 21 years of age, consistent with Philippine law applicable to casino-style gambling. ph love does not knowingly collect personal data from individuals under the age of 21.

ph love implements age verification controls during the account registration process and reserves the right to request documentary proof of age at any time. Any account found to belong to a person under 21 years of age will be immediately closed, all associated balances will be forfeited, and the matter will be reported to PAGCOR as required.

If you believe that ph love has inadvertently collected personal data from a person under 21 years of age, please contact our Data Protection Officer immediately so that we can take appropriate action.

The ph love platform may contain links to third-party websites or services, including payment provider portals such as GCash and PayMaya. This Privacy Policy applies only to the ph love platform and does not cover the privacy practices of any third-party websites or services.

ph love is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party services you access in connection with your use of ph love, particularly your chosen payment provider.

ph love reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, ph love will notify registered players via email or in-platform notification at least seven (7) days before the amended Policy takes effect.

The "Last Updated" date at the top of this page reflects the date of the most recent revision. Your continued use of the ph love platform following the effective date of any amendment constitutes your acknowledgment of the updated Privacy Policy. If you do not agree to the amended Policy, you should cease using the platform and may request account closure in accordance with the ph love Terms & Conditions.

We encourage you to review this Privacy Policy periodically to stay informed about how ph love protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or ph love's handling of your personal data, please contact our Data Protection Officer:

• Data Protection Officer: ph love Casino DPO
• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the ph love platform.
• Response Time: ph love aims to acknowledge all privacy-related inquiries within two (2) business days and to provide a substantive response within fifteen (15) business days.

If you are not satisfied with ph love's response to your privacy inquiry, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.